Navigating the Hacker Portal for Effective Communication

Description: The Hacker Portal is your communication hub with the CloseHack team. It allows you to submit requests, upload files, track interactions, and access resources like our Help Center. Using the portal helps keep everything organized, ensures your requests are properly tracked, and gives you faster, more accurate support.

1) Accessing the Hacker Portal

1. Log in to your CloseHack account.

2. You’ll land on your Dashboard.

3. On the left-hand menu, click the second tab → Hacker Portal.

   • This is where you’ll communicate directly with your support team.

2) Explore the Help Center

1. Inside the portal, you’ll see a section for Questions or Concerns.

2. Click the link to access the Help Center.

   • Over 200 tutorials (video + written) are available.

   • Covers both back-end and front-end of your website.

3) Ask Your Genie (Submit a Request)

1. Click Ask My Genie to send a question or request.

2. Fill in the form — this creates an email to our system.

3. You can upload files (logos, photos, documents, etc.) to include with your request.

4. Click Send.

   • You’ll receive a confirmation email so you know it was received.

Why submit through the portal?

• Keeps requests organized and linked to your account.

• Creates a record we can reference in the future.

• Helps the team track progress and avoid lost emails.

4) Updating or Creating Website Pages

Inside the Update Your Website section, you’ll see two options:

• Request a New Page

  1. Provide the page name.

  2. Explain the purpose of the page.

  3. Share any details, text, or examples.

  4. Upload logos, images, or concept art if available.

• Request a Page Update

  1. Provide the existing page name.

  2. Describe the edits you want (text changes, photo swaps, etc.).

Important:

• There’s no limit to requests.

• Work is completed one request at a time, first-come, first-served.

• Clear, detailed submissions = faster turnaround + fewer revisions.

5) Communication Options

• Primary Hacker Contact Info → General phone number and email provided.

• Request a Meeting → If needed, ask for one-on-one support.

• Live Chat → Available across the site.

  • Just provide your email so we can connect it to your account.

  • You’ll be directed to an available support channel.

6) Timelines and Expectations

• Quick edits (like photo swaps or small text changes) → Fast turnaround.

• Larger projects (new pages, redesigns) → Longer timelines.

• You’ll receive:

  • Confirmation when your request is received.

  • Updated timeline once work is reviewed by the team.

7) Best Practices for Using the Portal

• Always submit requests through the portal.

• Include as much detail as possible in your request.

• Upload supporting files when available.

• Expect faster responses for small edits; allow more time for bigger projects.

• Use the Help Center tutorials for quick self-service answers.